New here? Fair question.
You found us on TikTok or a friend's phone, and you're about to send money to strangers. Here's everything a careful person should check — laid out plainly.
✓Registered Kenyan business — Havilah Gift Shop (eCitizen/BRS).
✓Operating from Nairobi and Chuka, with a published CBD pickup point — collect in person if you prefer.
✓Every order gets a numbered receipt (HAV-…) sent to your WhatsApp.
✓Hundreds of packages delivered across Kenya via Pickup Mtaani and Parcel Grid.
How ordering works
01
Pick
Choose a package by its code (HV-…), build your own from single items, or just tell us the occasion and your budget.
02
Confirm
We confirm one all-inclusive total on WhatsApp — package, gift bag and handling included. Delivery is quoted by your location.
03
Pay
M-Pesa to 0719 777 197 (Havilah Gift Shop) — or pay at the pickup point when collecting in Nairobi.
04
Receive
We pack it beautifully, print your gift note on a card, and dispatch with tracking — same day in Nairobi before the cutoff.
Paying — the rules we never bend
| How you pay | Full payment via M-Pesa (0719 777 197 — Havilah Gift Shop). We pack and dispatch the moment it lands. |
| Prefer to pay on delivery? (Nairobi) | Sure — we send via Pickup Mtaani or our CBD pickup point, and you pay at the pickup point before collecting. Your money and your package meet in the same place. |
| Outside Nairobi | Full payment before dispatch — Parcel Grid, matatu and bus parcels travel prepaid. It's the norm and it keeps your parcel moving. |
| Deposits | No deposits — we keep it simple: pay in full now, or pay at the pickup point when collecting. |
Delivery cutoffs, published
| Service | Where | Order by | Arrives |
|---|---|---|---|
| Pickup Mtaani | Nairobi estates | 11:00 am | Same day |
| CBD pickup point | Nairobi CBD | 2:00 pm | Same day |
| Parcel Grid | Countrywide | 3:00 pm | Next day |
| Matatu courier | Named towns | Morning | Same day |
| Country bus | Long routes | Per schedule | Same / next day |
Forgot? Sorted by 6pm.
Same-day emergency delivery in Nairobi via Bolt/Uber rider — order by mid-afternoon, pay the actual fare plus a small priority fee, and your gift lands today.
Still unsure? Talk to us first — no pressure.